Privacy Policy
Updated Dec 31, 2022
Introduction
One Call Roofing Solutions ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website: www.onecallroofingsolutions.co.uk.
1. Information We Collect
- Personal Information: We may collect personal information such as your name, email address, and other contact details when you voluntarily provide it to us, for example, when you subscribe to our newsletter, fill out a contact form, or make a purchase.
- Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, device information, and website usage data through cookies and similar technologies.
2. How We Use Your Information
- To Provide Services: We use your information to provide the services you request, such as processing orders, responding to inquiries, and delivering newsletters.
- Communication: We may use your contact information to send you important notices, updates, or marketing communications related to our products or services, unless you opt-out.
- Improvement: We analyse non-personal information to improve our website, products, and services.
- Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
3. Information Sharing
- Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, such as payment processors, email marketing platforms, and analytics providers.
- Legal Requirements: We may disclose your information if required by law or to protect our rights or the rights of others.
4. Data Security
- We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.
5. Your Choices
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the email or by contacting us.
- Access and Correction: You may have the right to access, modify, or delete your personal information. Please contact us to exercise these rights.
6. Cookies and Similar Technologies
- We use cookies and similar technologies to enhance your browsing experience and collect website usage data. You can manage your cookie preferences through your browser settings.
7. Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
8. Contact Us
- If you have any questions or concerns about this Privacy Policy, please contact us at: quote@onecallroofingsolutions.co.uk.
By using our website, you consent to the collection and use of your information as described in this Privacy Policy.
9. Business Information
- Business Name: One Call Roofing Solutions
- Bath Office: Suite 195, 3 Edgar Buildings, George Street, Bath, BA1 2FJ
- Bristol Head Office: Whiteladies Business Centre, 12 Whiteladies Rd, Clifton, Bristol, BS8 1PD
- Registered Office: Henleaze House Business Centre, 13 Harbury Road, Bristol, BS9 4PN
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.
Cookies policy
One Call Roofing Solutions ("we," "us," or "our") respects your privacy and is committed to protecting your information. This Cookies Policy explains how we use cookies and similar technologies on our website, www.onecallroofingsolutions.co.uk ("Website").
1. What are Cookies?
Cookies are small text files that are placed on your computer or mobile device by websites you visit. They are widely used to remember information about your browsing activity and preferences over time.
2. Cookies Used on Our Website
We primarily use cookies from Google Analytics, a web analytics service provided by Google LLC ("Google"). These cookies collect information about your use of the Website, such as the pages you visit, the time you spend on each page, and how you arrived at the Website. This information is used to improve the Website's performance and user experience.
3. Cookie Purposes
The specific cookies used by Google Analytics and their purposes are:
- _ga: This cookie is used to distinguish users and it expires after 2 years.
- _gid: This cookie is used to distinguish users and it expires after 24 hours.
- gat_gtag<property-id>: This cookie is used to throttle request rate and it expires after 1 minute.
4. Disabling Cookies
You can manage your cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies entirely, or to accept cookies only from trusted websites. Here are links to resources on popular browsers for managing cookies:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Apple Safari: https://support.apple.com/en-us/105082
- Microsoft Edge: https://support.microsoft.com/en-us/office/enable-cookies-6b018d22-1d24-43d9-8543-3d35ddb2cb52
Please note that disabling cookies may limit your ability to use certain features of our Website.
5. Changes to This Policy
We may update this Cookies Policy from time to time. We will post any changes on this page and encourage you to review it periodically.
6. Contact Us
If you have any questions or concerns about this Cookies Policy, please contact us at:
7. Additional Information
For more information about Google Analytics and how it uses data, please visit Google Analytics support here.
