Terms & Conditions

These terms and conditions ("Agreement") govern the provision of roofing services by One Call Roofing Solutions ("Company") to its customers ("Customer"). By engaging the Company's services, the Customer agrees to be bound by this Agreement.

‍Scope of Services:

a. The Company shall provide roofing services as agreed upon with the Customer, which may include installation, repairs, maintenance, or other related services.

b. The specific scope of services, including materials used, timelines, and pricing, shall be detailed in a separate written agreement or work order.

‍Pricing and Payment:

a. The Customer shall pay the Company the agreed-upon price for the services provided. Any additional costs arising from unforeseen circumstances or changes to the original scope of work shall be communicated to the Customer for approval.

b. The Customer acknowledges that the presence of a snag list or the need for remedial work shall not be considered a valid reason for withholding any monies owed to the Company.

c. In the event of any outstanding snag list items or required remedial work, the Customer shall make full payment as outlined in the agreed-upon payment terms, and the Company shall promptly address and rectify the identified issues.

d. Customers are reminded that the presence of scaffolding does not constitute a valid reason to withhold payment for completed services. While the removal of scaffolding may have a separate deadline, it is imperative to note that payment for services performed should not be delayed on this basis.

e. The Company reserves the right to pursue legal remedies, including but not limited to interest, collection fees, and legal costs, for any non-payment or unjustified withholding of monies.

f. Payment terms, including deposit requirements, progress payments, and final payment, shall be clearly outlined in the written correspondence or work order . Process payments and final payment shall be sent as an invoice, specifying the amount due, payment due date, and accepted payment methods. In the case of projects totalling £10,000 or more, payment may be due when the project reaches a stage of 70-75% completion. At this stage, an invoice will be sent to the customer to facilitate payment in accordance with the agreed-upon terms. Kindly be aware that while this circumstance may not apply to the majority of projects, should it become relevant, clear communication will precede the project's commencement. Upon reaching the designated progress stage marker or completing a stage, the Customer is requested to adhere to the outlined payment terms specified in the business agreement, provided invoice, or work order.
‍
By engaging the Company's services, the Customer acknowledges that they have read, understood, and agreed to these terms and conditions, including the provision that payment may be due at the stage of 70-75% completion for projects totaling 10k and over.

g. Upon reaching the completion percentage, the Customer shall make the payment within the specified payment terms, as outlined in the business terms, invoice supplied, or work order.

h. Any work undertaken as a goodwill gesture by the service provider shall be considered separate and independent from the main scope of work outlined in the original quotation or agreement. The client acknowledges that the completion of additional work offered as an extra or goodwill gesture does not affect the payment obligations for the main scope of work outlined in the original quotation. The client understands that the extra/goodwill gesture work is provided outside the scope of the original quotation and is not subject to the same payment terms. Consequently, the client agrees to fulfil the payment obligations for the main scope of work according to the agreed-upon payment schedule, regardless of any extra/goodwill gesture work that may have been completed.
‍
i. The offer of a 10% discount for new customers is applicable to one job only. This discount cannot be combined or applied to multiple jobs or services provided by the service provider. The client acknowledges that the discount is a one-time offer and will be applied to the first job undertaken by the new customer who obtain a valid leaflet with the offer. Subsequent jobs or services requested by the same customer will be subject to the regular pricing and payment terms outlined in the agreement or quotation. The service provider reserves the right to verify the client's status as a new customer and to modify or withdraw the discount offer at their discretion.

Payment by Credit Card Fee:
‍
In the event that the customer opts to make a payment using a credit card, the following charges will be applied:

a. For payments totalling £10,000 (GBP) or less, a processing fee of 2% will be applied.

b. For payments exceeding £10,000 (GBP), a processing fee of 2.5% will be applied. These fees are designed to cover the costs associated with credit card transactions and will be added to the total invoice amount. The customer is responsible for the payment of these fees in addition to the agreed-upon roofing services cost.

Late Payment Interest Charges:

a. As part of our commitment to offering our customers a hassle-free and peace-of-mind approach, we do not require any upfront payment. However, in the event that any payment due under this agreement is not received by the specified due date as stated on the invoice or correspondence, the client shall incur a one-time late payment charge of 12.5% on the outstanding invoice amount. This charge is designed to cover the service provider's additional costs and the inconvenience caused by late payments. We kindly request timely settlement of all outstanding payments, including the applicable late payment charge, to ensure a smooth and productive business relationship. The service provider retains the right to suspend or terminate services until these obligations are met. We appreciate your cooperation in this matter.

Ownership of Materials:

a. In the event that payment for the roofing services provided by the company is not fully made by the client, it is agreed that any materials used in the project shall remain the legal property of the company. Until full payment is received, the client shall have no rights or claims of ownership over the materials used in the project.

‍b.The company reserves the right to reclaim and remove any materials installed or delivered to the client's property in the event of non-payment. The client agrees to provide full access and cooperation to the company to retrieve any such materials.

‍c. It is important for the client to understand that failure to fulfil the agreed-upon payment terms may result in the loss of ownership rights over the materials used in the roofing project. The company shall not be held liable for any damages, losses, or inconveniences arising from the removal of materials due to non-payment.

‍d. By entering into this agreement, the client acknowledges and accepts that the company retains legal ownership of the materials until full payment is received, and agrees to adhere to the payment terms outlined in the agreement.Please note that this provision is in place to protect the company's interests and ensure fair and timely payment for the services rendered.

Schedule and Delays:

a. The Company shall diligently strive to adhere to the agreed-upon project timelines, demonstrating a commitment to timely completion. It is important to note that unforeseen circumstances, including but not limited to adverse weather conditions or unexpected structural issues, may arise, causing unavoidable delays. Such circumstances shall be considered beyond the Company's control and do not constitute a breach of contract.

b. In the event of delays, the Company shall promptly inform the Customer and provide revised timelines for completion.

Missed Appointments Charge

a. In the event of missed appointments, where the client fails to be present at the agreed-upon location and time for scheduled roofing services, the following charge will apply:

‍b. If a single appointment is missed, no charge will be incurred. We understand that unforeseen circumstances can arise, and we aim to accommodate reasonable changes to the schedule.However, if two consecutive appointments are missed without prior notice or rescheduling, a charge of £30 will be applied for the second missed appointment.

‍c. It is essential for the client to communicate any changes to their availability or potential delays as soon as possible. This allows us to adjust our schedule and allocate resources efficiently.

The missed appointment charge is intended to cover a portion of the time and resources that were reserved for the scheduled service and were subsequently unused due to the missed appointment.

The client will be notified of the missed appointment charge and any associated fees via written communication, typically in the form of an email or written notice.

‍d.The charge will be added to the client's invoice for the roofing services and will be due for payment according to the agreed-upon payment terms.

Our primary goal is to provide timely and efficient roofing services to our clients. By adhering to scheduled appointments or promptly notifying us of any changes, the client helps ensure a smooth and successful project execution.

Materials and Warranties:

a. The Company shall use quality materials suitable for the intended roofing project. The specific materials to be used shall be detailed in the written agreement or work order.

b. The Company shall provide warranties, as applicable, for the materials used and workmanship performed. The warranty terms and duration shall be specified in writing.

c. Upon completion of the roofing project, the Customer shall have a period of 90 days ("Snag List Period") to compile and submit a snag list to the Company, detailing any defects or issues requiring rectification.

d. The Company shall make reasonable efforts to address and rectify the items on the snag list within a reasonable timeframe. The specific timeline for addressing the snag list items shall be agreed upon between the parties in writing.

e. If the Customer fails to provide the snag list within the specified Snag List Period, it shall be deemed that the roofing project has been completed to the Customer's satisfaction, and the Company shall not be held liable for any further rectifications or repairs.

f. The Customer has the option to request an insurance-backed guarantee to provide additional coverage beyond the Company's standard warranty. This insurance-backed guarantee is available at an additional cost and is subject to the terms and conditions of the insurance provider.

g. Any requests for an insurance-backed guarantee must be made in writing, and the additional cost shall be communicated to the Customer before proceeding with the arrangement.

h. The Company shall facilitate the application process for the insurance-backed guarantee upon the Customer's request, but the ultimate decision and issuance of the insurance-backed guarantee lie with the insurance provider.

Liability and Insurance:

a. The Company shall maintain appropriate insurance coverage, including liability insurance, to protect against any damages or accidents that may occur during the provision of services.

b. The Customer agrees to indemnify and hold the Company harmless from any claims, losses, or damages arising from the Customer's actions or negligence during the project.

Termination:

a. Either party may terminate the agreement by providing written notice to the other party in the event of a material breach of this Agreement or upon mutual agreement.

b. In the event of termination, the Customer shall be liable for payment of services rendered up to the termination date, as outlined in the written quotation or work order.

Dispute Resolution:

a. Any disputes or disagreements arising from this Agreement shall be resolved through good-faith negotiations between the parties.

b. If a resolution cannot be reached, the parties agree to pursue mediation or arbitration as an alternative to litigation.

c. In the event of any dispute or disagreement arising from or relating to this Agreement, the parties agree to engage in good faith negotiations to resolve the matter amicably. Proper communication, in accordance with relevant legislations, shall be a fundamental requirement during the dispute resolution process. This includes the obligation to engage in clear and transparent communication, providing timely updates and relevant information at each stage of the dispute. Both parties shall make reasonable efforts to express their concerns, understand the opposing party's position, and work towards a mutually acceptable resolution.

The inclusion of this provision emphasises the importance of open and transparent communication throughout the dispute resolution process. By adhering to proper communication practices, the parties aim to foster a constructive environment that encourages resolution and minimises the potential for misunderstandings or unnecessary escalation.

Guarantee Exclusion for Previous Work

a. The Company does not provide any guarantee, either express or implied, for any roofing work performed by other entities or individuals prior to engaging our services. This includes, but is not limited to, any work that was found to be substandard, improperly executed, or not in compliance with legal regulations and requirements.

Remedial Work

a. Definition: Remedial work refers to any repairs, adjustments, or corrective measures necessary to address defects, deficiencies, or issues identified in the completed roofing project. The purpose of remedial work is to ensure that the roofing system meets the agreed-upon standards, specifications, and warranties.

b. Notification and Request: In the event that the customer identifies any defects or issues requiring remedial work, they must promptly notify the Company in writing. The notification should provide a detailed description of the specific problem(s) encountered, along with any supporting evidence or documentation, such as photographs or written observations.

c. Company's Obligation: Upon receiving the notification of the defects or issues, the Company shall review the matter and undertake a thorough assessment to determine the extent of the required remedial work. The Company shall make reasonable efforts to address and rectify the identified problems within a reasonable timeframe.

d. Any remedial work required to address defects or issues shall be carried out in accordance with the agreed-upon terms and by contractors approved by the Company. The use of a third-party contractor not mutually agreed upon by both parties is considered a breach of contract. Therefore, no monetary compensation will be awarded to the customer for such unauthorised work. The Company reserves the right to refuse payment and reject any invoices or claims related to unauthorised third-party contractors.

It is imperative that any introduction of a new contractor for remedial work without the Company's prior knowledge and approval is not acceptable. The Company emphasises the importance of mutual agreement and clear communication in all matters related to remedial work to ensure quality, accountability, and adherence to contractual obligations.

e. Payment for Additional Remedial Work: In the event that issues are identified that require remedial work outside the main scope of work originally quoted, the Company reserves the right to charge for such additional work. Any necessary remedial work that is not directly related to the main scope of the original quoted work, including rectifying pre-existing conditions, addressing concealed damages, or addressing issues arising from prior substandard work, may incur extra charges.

f. Access to the Property: In order for the Company to fulfil its obligation to carry out the necessary assessment, investigation, and completion of remedial work, it is essential for the customer to provide reasonable access to the property. This includes granting permission for the Company's representatives or approved contractors to enter the property at mutually agreed-upon times for the purpose of conducting inspections, assessments, and necessary investigations related to the remedial work.

g. Cooperation and Assistance: The customer agrees to cooperate fully with the Company during the assessment and investigation process for remedial work. This may include providing relevant information, documentation, and any other assistance necessary to facilitate a thorough evaluation of the roofing system and identification of the required remedial measures.

h. Implications of Limited or Denied Access: It is important to note that any limitations on access to the property or denial of entry may hinder the Company's ability to accurately assess and address the identified defects or issues. In such cases, the Company shall not be held liable for any delays or incomplete remedial work resulting from limited or denied access caused by the customer's actions or failure to cooperate.

i. Reinstatement of Property: Following the completion of the remedial work, the Company shall make reasonable efforts to reinstate the property to its pre-work condition, taking into account any necessary cleanup, removal of debris, and restoration of the surrounding areas affected by the remedial work.

By including these provisions, the terms and conditions emphasise the importance of access to the property for assessment and investigation purposes, ensuring that the Company can fulfil its obligation to complete the necessary remedial work effectively and efficiently.

j. If remedial work is being undertaken after a previous substandard or inadequate work, the costs associated with the correction work may be higher than anticipated. Correcting the errors or deficiencies resulting from a previous improper work can require additional time, resources, and expenses to ensure the project meets the desired standards of quality and safety.

Tampering Safeguard Provision

a. The Company shall provide a guarantee for the roofing work completed, subject to the following condition: If a third party tampers with or modifies the roofing work after the completion of the project, any guarantee provided by the Company shall be void.

b. In the event of third-party tampering, the Customer acknowledges that the Company shall not be held liable for any damages, losses, or deficiencies resulting from such tampering.

c. If the Customer chooses to undertake remedial work to address the damages caused by third-party tampering, the Customer shall be responsible for the associated costs. The Company may provide a quote for the required remedial work, and payment for such work shall be the responsibility of the Customer.

d. The Customer agrees to notify the Company promptly in writing of any instances of third-party tampering discovered after the completion of the roofing work. 

e. The Company reserves the right to investigate any claims of third-party tampering and may request access to the property to assess the situation. The Customer agrees to cooperate fully with the Company during any investigations and assessments related to third-party tampering.

f. The provisions outlined in this clause shall apply only to instances of tampering by third parties after the completion of the roofing work and shall not apply to any damages or deficiencies resulting from the Company's own workmanship or materials.

g. The Customer acknowledges that the Company shall not be responsible for any warranty or guarantee claims in the event of third-party tampering, and any liability for damages or losses caused by such tampering shall be the sole responsibility of the Customer.

This clause aims to protect the Company from liability arising from third-party interference with the completed roofing work. It also clarifies that any warranty or guarantee provided by the Company will be void in such instances, and the Customer will be responsible for any remedial work required if they choose to undertake it.

Complaints and Dispute Resolution:

a. The Company takes complaints seriously and strives to address them promptly and effectively.

b. The Customer agrees to promptly notify the Company in writing of any complaints or concerns regarding the roofing services provided.

c. In order to ensure a clear record of events and facilitate proper investigation and resolution, all complaints must be submitted in writing.
‍
d. The written complaint shall include a detailed description of the issue, supporting evidence, and the desired resolution.

e. Complaints made through written means, such as email or formal letters, shall be considered valid and will be duly acknowledged and processed by the Company.

f. Complaints submitted via text message, phone call, or any other oral communication will not be considered valid and may not be addressed formally by the Company.

g. The Company shall review and respond to the complaint within a reasonable timeframe, and make reasonable efforts to address and resolve the issue in accordance with the agreed-upon terms and warranties.

h. If a resolution cannot be reached through good-faith negotiations, the parties agree to pursue mediation or arbitration as an alternative to litigation, as outlined in the Dispute Resolution clause (Clause 7).

Leak Resolution and Follow-Up Visits:

a. While the company strives to provide effective solutions for any leaks or roofing issues, it is important to note that complete resolution cannot be guaranteed in all cases. The nature of roof repairs and leak detection can be complex, and there may be instances where additional visits or further work are required to fully address the issue.

‍b. Upon inspection and assessment of the leak or roofing problem, the company will make its best efforts to inform the customer of the likelihood of success in resolving the issue. This includes providing an honest evaluation of the percentage of success and the level of confidence in fixing the problem.

‍c. It is our commitment to provide transparent and accurate information to the customer, allowing them to make an informed decision regarding the necessary works. We understand that leak resolution is a critical concern, and we aim to guide our customers by providing expert advice based on our professional assessment.

‍d. In situations where the company believes that a follow-up visit or additional work is necessary to achieve a satisfactory resolution, we will clearly communicate this to the customer. We will discuss the options, associated costs, and the anticipated outcomes, enabling the customer to make an informed decision on how to proceed.

Please note that while we make every effort to minimise the need for follow-up visits, unforeseen circumstances or underlying issues may require additional work to fully rectify the problem. We assure our customers that we will diligently work towards resolving the issue to the best of our abilities, always aiming for their complete satisfaction.

By engaging our services, the customer acknowledges the inherent complexities of leak detection and resolution and agrees to collaborate with the company to achieve the most effective and appropriate solution.

Scaffolding and Cancellation:

Scaffolding: The provision of scaffolding is an integral part of the roofing project. In the event that scaffolding is required, the following terms and conditions apply:

a. Scaffolding will be erected by the contractor or a designated scaffolding service provider.

b. The client acknowledges that the cost of scaffolding is separate from the overall project cost and will be communicated and agreed upon separately.

c. It is the responsibility of the client to ensure that suitable access to the work area is provided for the scaffolding to be erected safely and efficiently.

d. The contractor shall take reasonable measures to minimise any disruption caused by the presence of scaffolding, and to ensure compliance with relevant safety regulations.

e. While we aim to remove scaffolding within two weeks following the completion of work, please be aware that this timeframe may extend due to the independent scheduling of our scaffolding contractors. Consequently, delays or longer wait times may occur. By engaging our services, you acknowledge and accept that scaffolding removal will be scheduled for the next available and appropriate time.

Cancellation:

a. If, for any reason, the client needs to cancel the roofing project, including the erection of scaffolding, such cancellation must be communicated to the contractor in writing within 48 hours of the scaffolding being erected.

b. In the event of cancellation within the specified timeframe, the client may be liable for any costs associated with the erection and dismantling of the scaffolding up to that point.

c. The contractor reserves the right to charge a reasonable cancellation fee to cover any incurred costs and/or loss of resources resulting from the cancellation.

d. Any cancellation requests received after the 48-hour window may be subject to additional charges, as deemed reasonable by the contractor.

e. The client understands and agrees that the cancellation of scaffolding within 48 hours of its erection may impact the overall project timeline and incur additional expenses. The contractor shall not be held responsible for any such delays or associated costs resulting from the cancellation.

By proceeding with the roofing project, including the erection of scaffolding, the client acknowledges and agrees to comply with the above terms and conditions related to scaffolding and cancellation.

Quotations Requiring Scaffolding:

a. In certain circumstances, such as projects involving significant height or inaccessible areas, the accurate assessment and provision of a comprehensive quotation may require the use of scaffolding.

b. The client acknowledges that, in such cases, it may be necessary for the contractor to erect scaffolding to conduct a thorough inspection and provide an accurate quotation.

c. The cost of scaffolding, as well as the associated time and resources required for its erection, will be communicated and agreed upon separately before proceeding with the quotation.

d. The client understands that the quotation provided in such instances, with the use of scaffolding, is essential for ensuring accuracy and fair pricing for the roofing project.

e. If the client chooses to proceed with the roofing project based on the quotation provided with the use of scaffolding, the terms and conditions related to scaffolding, as outlined in the previous section, will apply.

The client acknowledges and agrees that, in certain cases where accurate assessment and quotation are only possible with the use of scaffolding, the provision and associated costs of scaffolding are necessary for the fair and accurate pricing of the roofing project.

Please note that the specific circumstances requiring the use of scaffolding for accurate quotations will be discussed and agreed upon between the client and the contractor on a case-by-case basis.

Quotation Validity:

a. All quotations provided by One Call Roofing Solutions are valid for a period of 28 days from the date of issuance unless otherwise specified in writing by One Call Roofing Solutions. After this 28-day period, the quotation may be subject to revision or expiration at the discretion of One Call Roofing Solutions.

Quotation Eligibility:

a. By engaging with our services, customers acknowledge and agree that the Company does not provide quotations for individuals who have not yet bought or are in the process of buying a property.

Grade Listed Buildings:

a. In the case of Grade Listed buildings, it is the responsibility of the homeowner or property owner to obtain all necessary permissions, consents, and approvals required for any roofing works to be carried out. The company shall not be held liable for any delays, penalties, fines, or legal consequences arising from the client's failure to obtain the necessary permissions or comply with the requirements of the relevant authorities. The client acknowledges and agrees that any additional costs or adjustments resulting from the compliance with Grade Listed building regulations shall be borne by the client. The company will cooperate with the client and provide any necessary documentation or information to support the permission application process, upon the client's request.

Exposed Roof and Unanticipated Work

a. Please be advised that in the event of an exposed roof and subsequent discovery of additional work not originally anticipated in the quotation, there may be associated costs and fees. However, we assure you that the client will be promptly notified of these unforeseen circumstances and any potential charges before they are applied.

‍b. While we strive to provide accurate and comprehensive quotations, certain situations can arise during the course of a roofing project that may require additional work or repairs. Factors such as hidden damage, structural issues, or unforeseen complications can influence the scope of the project and the overall cost.

‍c. If our team encounters any unforeseen work that is necessary to ensure the safety, integrity, and quality of the roofing project, we will promptly inform the client of the situation. We will provide a detailed explanation of the additional work required, including its nature, purpose, and associated costs.

‍d. At that point, the client will have the opportunity to review and approve the proposed changes before any fees or charges are applied. We understand the importance of transparency and open communication, and we are committed to working closely with our clients to reach mutually agreed-upon solutions.

‍e. Please note that the need for additional work is not a frequent occurrence, but it is essential to be prepared for such circumstances to guarantee the successful completion of the roofing project. We highly recommend discussing any concerns or questions with our team before initiating the project to ensure clarity and understanding from both parties.We appreciate your understanding and cooperation in this matter. Our goal is to deliver the best possible service, addressing any unexpected challenges that may arise while keeping you informed every step of the way.

f. While we take extensive measures to prevent any internal damage during roofing work, it's important to note that such occurrences are rare. Typically, any internal damage is only likely to affect the property if the work is being conducted directly under a loft conversion or property. Factors such as the condition of the roof or walls themselves may contribute to such incidents. Please be aware that despite our best efforts, occasional damage may occur, for which the customer assumes responsibility for any resulting repairs. To provide assistance, we offer the services of our in-house plasterers for an additional fee. It's worth mentioning that most damage sustained is minor in nature, such as small cracks resulting from the installation process or when a significant portion of the roof is removed.

Representation of Business Entity:

a. The Customer acknowledges and agrees that when entering into this agreement, if they are acting on behalf of a business entity including any customers acting on behalf of a building management entity and not as an individual consumer.

‍b. The Customer must provide clear indication, preferably in writing, that they are representing a business entity and provide accurate and up-to-date contact information, including the business email address, official business name, and relevant company details.

‍c. In the event of any correspondence or documentation indicating the wrong party or misrepresentation, the Customer shall promptly correct the error and provide clear correspondence indicating the correct party entering into the agreement.

‍d. The Company shall rely on the accuracy and clarity of the Customer's representation as a business entity and will correspond and enter into the agreement based on the information provided.

Defamation and Zero Tolerance Policy:

a. Untrue Reviews: In the event that a customer posts a review that contains factually untrue statements, including claims of work not performed by our company, we reserve the right to take appropriate legal action against the involved client or party. We are committed to providing accurate information and maintaining the integrity of our reputation. Reviews and feedback are essential for us to improve our services, but we require them to be based on factual and truthful experiences.

b. Legal Action for Defamation: We take any attempt to defame our company seriously. If a customer or party attempts to extort money from the company using defamation threats or untrue statements that could harm our business, we will initiate legal action to protect our reputation and business interests. Defamatory statements can cause significant harm, and we will not hesitate to protect our company's integrity through appropriate legal channels.

c. Zero Tolerance Policy Against Fraud: We have a zero tolerance policy against fraudulent activities, including any attempts to extort money from our company by making false claims or defamatory statements. We will vigorously pursue legal recourse against any party involved in such activities. Our commitment to transparency, honesty, and fair business practices is unwavering, and we expect the same level of integrity from our customers and business partners.

d. Legal and Police Complaints: If we encounter any fraudulent activity, including attempts to extort money from our company or harm our reputation through untrue statements, we will not hesitate to file a legal complaint against the involved party. Additionally, we may proceed with the filing of a formal police complaint to address the fraudulent activities appropriately.

e. Review Dispute Resolution: We encourage our customers to communicate openly and honestly about their experiences with our company. If a customer has any concerns or disputes regarding our services, we kindly request that they contact our customer support team directly via email to address the issue promptly and amicably. We are committed to finding fair resolutions to any legitimate concerns and ensuring customer satisfaction.

By using our services and engaging with our company, you acknowledge and agree to comply with these terms and conditions. Our goal is to provide exceptional service and maintain a positive relationship with our customers. However, we reserve the right to protect our company's interests and reputation by taking appropriate legal action against fraudulent activities or untrue statements.

Governing Law and Jurisdiction:

‍This Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that any legal action arising from or related to this Agreement shall be brought exclusively in the courts of England and Wales.

Entire Agreement:

‍This Agreement constitutes the entire understanding between the parties regarding the roofing services and supersedes any prior agreements, whether written or oral, relating to the subject matter herein.By engaging the Company's services, the Customer acknowledges that they have read, understood, and agreed to these terms and conditions.

Clients who agree to any work being undertaken, whether through verbal or written contractual agreement, hereby acknowledge and accept the terms and conditions set forth by our company. These terms and conditions govern the rights and obligations of both parties involved in the roofing project. It is the client's responsibility to thoroughly review and understand these terms and conditions before giving their consent for the work to commence.

By proceeding with the work/project, the client indicates their agreement to be bound by these terms and conditions and acknowledges that any work carried out by our company will be subject to these provisions. It is essential for the client to familiarise themselves with the terms and conditions, as they outline important aspects such as payment terms, cancellation policies, liability limitations, and dispute resolution procedures.

Company details: One Call Roofing Solutions, registered in England and Wales, company number 14499679 with registered offices at Whiteladies Business Centre, 12 Whiteladies Rd, Clifton, Bristol BS8 1PD
‍
‍All correspondence to: quote@onecallroofingsolutions.co.uk‍These terms and conditions ("Agreement") constitute a legally binding agreement between One Call Roofing Solutions Ltd ("Company") and the customer ("Customer") engaging the Company's services. By engaging the Company's services, the Customer acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this Agreement.Please note that these terms and conditions should be read in conjunction with any other relevant agreements or contracts entered into between the Company and the Customer.For any inquiries or concerns regarding these terms and conditions, please contact the Company using the provided contact information.